When your business was just getting started, relying on a "break-fix" IT guy probably made sense. You had limited needs, a small team, and only occasional tech issues. But now, your business has grown—and so have your technology challenges.
If you're still calling your IT support only when things go wrong, it might be time to ask yourself: Have we outgrown our break-fix IT provider?
Here are five clear signs it's time to level up your IT game and partner with a managed services provider (MSP) like TotalBC.
1. You're Playing IT Whack-a-Mole
If your IT strategy is more reactive than proactive—constantly putting out fires instead of preventing them—then you're stuck in break-fix mode.
Break-fix IT providers typically wait until something goes wrong before stepping in. That means downtime, frustrated employees, lost productivity, and potential revenue loss. And if issues keep popping up, you end up paying more for repeated service calls with no long-term solutions.
With TotalBC's Managed IT Services, we proactively monitor and maintain your systems 24/7. That means fewer emergencies and more uptime—so you can focus on your business instead of tech headaches.
2. You're Experiencing Frequent Downtime
Frequent downtime isn't just frustrating—it's expensive. A single hour of downtime can cost small businesses hundreds to thousands of dollars in lost productivity, missed opportunities, and damaged client trust.
If you're constantly waiting on your break-fix guy to return a call or schedule a visit, you're losing more than just time.
TotalBC's Managed services give you real-time network visibility and immediate alerts when things go wrong. We respond fast, often resolving issues before you even notice them—keeping your business running smoothly.
3. You're Falling Behind on Security and Compliance
Cyber threats are evolving at lightning speed. If your IT provider isn't actively protecting your network with up-to-date cybersecurity practices, your business is exposed.
Break-fix IT usually doesn't include:
- Regular patch management
- Firewall monitoring
- Data encryption
- Employee cybersecurity training
- Compliance updates for regulations like HIPAA, PCI, or GDPR
TotalBC provides layered cybersecurity protection, including endpoint defense, vulnerability patching, email security, and policy enforcement. We also ensure your business stays compliant with industry regulations—avoiding costly fines and reputational damage.
4. You Have No IT Roadmap or Strategy
Break-fix providers are focused on solving short-term problems, not building long-term solutions. If your current IT support isn't helping you plan for the future—scaling infrastructure, improving efficiencies, or budgeting for growth—you're missing out.
A growing business needs an IT partner who can align your technology with your goals.
At TotalBC, we act as your strategic IT advisor, not just your repair guy. We help you create a custom roadmap that supports your growth, optimizes your systems, and leverages new technologies—so your tech works for you, not against you.
5. Your Team Is Frustrated (and So Are You)
If employees are constantly waiting on fixes, dealing with recurring issues, or afraid to ask for help because "IT will take forever," that's a major red flag.
Technology should empower your team—not stress them out.
When you partner with TotalBC, your staff gets access to a responsive, friendly help desk, expert guidance, and the peace of mind that their tools will work when they need them. We take tech stress off your plate so your team can focus on what they do best.
Why TotalBC Is the Right Fit for Your Growing Business
At TotalBC, we understand what it takes to grow—and we're here to help you scale with confidence. Our managed IT services are designed for businesses just like yours: organizations that are done with the break-fix model and ready for proactive, reliable, and secure IT solutions.
Here's what you get with TotalBC:
- 24/7 Network Monitoring & Support
- Managed IT Services
- Cybersecurity & Compliance Solutions
- Cloud & Microsoft Management
- VoIP, Access Control, and Camera Systems
- Dedicated Account Management & IT Strategy
Whether you're managing remote teams, onboarding new staff, or upgrading your infrastructure, TotalBC gives you the tools, support, and strategy to succeed—without the downtime or drama.
Still Relying on Break-Fix IT?
It's time to break up with the break-fix model.
Let TotalBC show you how proactive, managed IT can transform your business. Stop waiting for things to break—start building an IT strategy that powers your growth.
Contact us today at 866-673-8682 for a free consultation or network assessment.
