Submit a Support Request
Choose a category, then select the issue that best matches yours. Each option opens a short form.
Phone system completely down? Call TotalBC now:866-673-8682
Managed IT clients: please use the IT Support Portal.
Business Phone System
- Calling IssuesCan't make or receive calls, dropped calls, calls going to voicemail
- Desk Phone IssuesNo power, display, buttons, handset, headset or speakerphone
- Call Quality IssuesChoppy, robotic, static, echo or one-way audio
- Voicemail & Personal GreetingVoicemail access, group voicemail, greetings, Voicemail to Email
- Auto Attendant & GreetingMain greeting, menu options, call routing, holiday greeting
- Mobile & Desktop AppSign-in, setup or calling problems in the TotalBC apps
- Power & Internet IssuesPhones affected by a power or internet outage
- Faxing IssuesSending, receiving, fax quality or fax machine setup
- Other Phone System IssuesAnything else with your business phone system
Phone System Changes & New Service
Hotel / Motel Phone System
- Hotel Calling IssuesOutside calls or calls between extensions not working
- Guest Room & Front Desk PhonesA problem with a guest room, front desk or office phone
- Hotel VoicemailGuest voicemail, message-waiting lights, calls going to voicemail
- Wake-Up CallsNot ringing, wrong time, or can't be scheduled or canceled
- Room StatusCheck-in / check-out activation or wrong room status
- Hotel Call QualityDropped calls, static, choppy audio, echo or low volume
- Phone System Down / Power & InternetHotel phones down, or down after a power or internet outage
- Other Hotel Phone IssuesAnything else with your hotel phone system