Support - Customer InformationCustomer InformationService RequestCompany NameFirst NameLast NameEmailPrimary Contact NumberAre we able to reach you at this number if we need to call you? Yes NoAlternate Phone/Mobile numberWhich TotalBC service do you need assistance with? Business Phone System Security Cameras Access Control Structured Cabling Internet/Network OtherPreviousNextBusiness Phone SystemWhat can we help you with today Report an Issue Request a Change Request New Service OtherTell us about your IssueChoose the option that best matches your issue. We'll ask a few follow-up questions to help our technicians resolve your issue as quickly as possible. Power or Internet Issues Calling Issues Phone Issues Voicemail & Greeting Issues Mobile & Desktop App issues OtherPower or Internet IssuesWhich issue are you experiencing Office Power Issues Office internet issuesOffice Power Issues If your office loses power, your cloud phone system remains online, but your desk phones may not. There are two ways to continue receiving business calls during a power outage: 1. TotalBC Mobile App If you already have the CallNet Mobile App (Communicator Go) installed, you can continue making and receiving business calls using your mobile phone. 2. Phone Down Routing If your extensions have Phone Down Routing configured, our cloud phone system will automatically send calls to your designated backup number (such as your cell phone or a different office number). When power is restored, calls will automatically return to your desk phones.Do you already have the TotalBC Mobile App installed on your mobile phone? Yes NoWould you like TotalBC to configure the Mobile App for you? Yes NoDownload Communicator GO (Latest Version) from the Apple App Store or Google Play Store. Once installed, click Continue and we'll create a support request so one of our technicians can activate and configure the app for you.Would you like to create a support request for Mobile App setup? Yes NoHas TotalBC configured Phone Down Routing for your extension(s)? Yes No/I'm not sureWould you like TotalBC to configure Phone Down Routing? Yes No Phone Down Routing Details - Please enter each extension that should automatically forward during a power or Internet outage, along with the phone number where calls should be routed. Extension Number Alternate Phone Number (Cell or another office phone number) Previous Continue
