Co-Managed IT Services for Growing IT Teams
Partner with TotalBC to extend your internal IT team with enterprise tools, visibility, and expert backup when you need it.
We provide co-managed IT services for small and medium businesses across the Charlotte, NC metro area, as well as Greenville/Spartanburg and Charleston, South Carolina.
TotalBC partners with internal IT teams to provide co-managed IT services, enterprise monitoring, and escalation support without replacing your staff.
- Enterprise-grade tools and monitoring (RMM included)
- Clear shared responsibility with your in-house IT team
- Expert escalation and coverage without full outsourcing
- Works alongside your existing IT staff and processes
What Is Co-Managed IT Services?
Co-Managed IT is a shared responsibility model where your internal IT team stays in control while TotalBC provides the tools, monitoring, and expert support needed to strengthen your environment.
Instead of replacing your IT staff, we work alongside them — delivering enterprise-grade visibility, standardized systems, and backup expertise when issues go beyond day-to-day operations.
This approach gives your team the support they need without losing ownership, flexibility, or control over your technology.
Why Co-Managed IT Services Are Better Than Break-Fix Support
Break-fix IT support may seem flexible, but it often leaves internal IT teams reacting to problems without the tools or visibility needed to prevent them.
Without proactive monitoring, standardized systems, and shared accountability, small issues turn into disruptions — pulling your IT staff away from strategic work and into constant firefighting
Co-Managed IT gives your internal team enterprise-grade tools, proactive insight, and expert backup support — reducing downtime, improving response times, and allowing your staff to focus on higher-value initiatives.
What’s Included with Co-Managed IT Services
Shared Monitoring & Visibility
We provide enterprise-grade monitoring and visibility across your environment so both teams can see issues early and respond faster.
Security-Aware Support & Escalation
Your internal IT team stays in control while we provide backup expertise, escalation support, and best-practice guidance when issues go beyond day-to-day support.
Standardized Tools & Systems
Co-Managed IT includes standardized tools and systems that reduce complexity, improve reliability, and make collaboration between teams seamless.
Who Co-Managed IT Is For
Co-Managed IT is ideal for organizations that already have internal IT staff but need stronger tools, better visibility, and reliable backup when workloads or complexity increase.
It’s a good fit for growing companies, lean IT teams, and businesses that want to keep control in-house while gaining enterprise-grade support and expertise without fully outsourcing IT.
How Co-Managed IT Works With Your Team
Co-Managed IT is built around clear roles and shared responsibility. Your internal IT team handles day-to-day operations, while TotalBC provides the tools, monitoring, and expert support needed to strengthen coverage and reduce risk.
When issues exceed your team’s capacity or expertise, we step in with escalation support, troubleshooting, and guidance — helping resolve problems faster without disrupting your internal workflows.
Why Businesses Choose TotalBC
Choosing a co-managed IT partner isn’t about outsourcing — it’s about working with a team that complements your internal staff, responds quickly, and supports long-term stability.
Local Technicians, Real Support
You work with experienced technicians who collaborate with your internal IT team — not an outsourced call center disconnected from your environment.
Fast Response & Clear Communication
When escalation is needed, our team responds quickly, communicates clearly, and works directly with your staff to resolve issues efficiently.
IT Built Around Your Business
Co-managed IT is designed around how your team operates, giving you flexibility, shared visibility, and support that aligns with your internal processes.
Common Co-Managed IT Use Cases
- Your internal IT team is stretched thin and needs overflow support
- You want enterprise monitoring and security without switching MSPs
- You need after-hours coverage without hiring more staff
- Your IT manager needs backup during vacations or turnover
- Projects exceed what your internal team can handle alone
Ready to Stop Worrying About Your IT?
Strengthen your internal IT team with co-managed support, enterprise tools, and expert backup when you need it.